Jobs You Never Knew Existed at Intact

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Insurance is a thriving and evolving industry. When you think of jobs in insurance, sales and customer service are probably the first that come to mind. But this industry has so many great careers that you never knew existed!  In this article, not only will you explore these diverse roles, but as bonus, you’ll be able to take a fun interactive quiz to help guide where you’d best fit at Intact Insurance.

Intact Financial Corporation – Intact Insurance being one brand in the family – is powered by over 13,000 employees, working together to help protect what matters most to people. When you are a leading provider of insurance, success relies on many different roles collaborating effectively towards a common goal. So, let’s break down the various job categories for you to explore.

Actuarial & Intact Lab (Data Science):

A diverse team of data scientists, software engineers and actuaries help to measure risks, enhance and design products to respond to changing customer needs. Their work revolves around data and they’re using advanced modeling techniques by harnessing machine learning and artificial intelligence (AI). If you were to explore a career in this category, some roles would include: Senior Analyst, Actuarial Analyst, Consultant, Data Scientist, Claims Data Analysis, and Data Science Intern.

Key Talents:

  • Teamwork
  • Innovation
  • Communication
  • Execution
  • Adaptation

“I work every day with highly motivated and talented people. Intact strongly believes in the potential of actuaries, so many super nice career opportunities within or outside actuarial department are offered to our actuaries.” – Sebastien

Administrative:

As a business trusted by more than five million individuals and businesses across Canada, Intact needs employees that can support their operations as they continue to grow and Intact’s administrative teams are the backbone of their organization’s success. If you’re a multi-tasker, meticulously detailed and organized, this category could be a great fit for you!. Roles include: Business Analyst, Customer Experience Consultant, Workforce Specialist, Executive Assistant, Administrative Assistant, and Operations Coordinator.

Key Talents:

  • Execution
  • Teamwork
  • Innovation
  • Adaptation
  • Communication

Claims:

Intact’s mission is to get people and businesses back on track after a loss and they do this successfully because of the dedication and empathy of their Claims’ employees. They provide a second-to-none customer experience and help people on the phone or in person through their investigative, legal services and much more. In this category you could find jobs such as: Claims Representative, Auto Telephone Adjuster, Support Coach, Field Appraiser, and Claims Quality Assurance Analyst.

Key Talents:

  • Conflict Resolution
  • Teamwork
  • Managing others
  • Adaptation
  • Decision making
  • Innovation

Finance:

As the largest provider of home, auto and business insurance in Canada, Intact relies on their finance and audit teams to provide analysis and reporting needed to make sound, strategic decisions. They also actively manage stocks and fixed-income securities with one of the few internal investment management teams in Canada. Roles can include: Intact Ventures Analyst, Associate Accountant, Business Intelligence Developer, and Auditor.

Key Talents:

  • Execution
  • Communication
  • Embracing diversity
  • Teamwork
  • Persuasion

Human Resources:

In a highly competitive market, Intact’s people sets them apart. To build the best team, HR implements new technology and innovative tools to reach the best candidates and engage current employees. With the full support of Intact’s leadership team, they’re advancing initiatives for their people to achieve Intact’s objective of being the best employer. If you’re passionate about people, culture and development, you can explore roles such as: Human Resources Coordinator, Human Resources Consultant, Learning & Development Coordinator, Talent Acquisition Consultant, Talent Acquisition Coordinator, HR Administrative Assistant and HR Analyst.

“As part of the Talent Acquisition team, I’ve also had the opportunity to lead exciting national projects. This allows me to collaborate and engage the broader HR team and businesses we support.” – Mark – Carol Nguyen, Technology Underwriter – Specialty Solutions, Intact Insurance

Key Talents:

  • Teamwork
  • Innovation
  • Adaptation
  • Execution
  • Embracing diversity

Information Technology & Intact Lab (Product & Design):

Consumer expectations are changing and accelerating with technology and data. Intact invests more than $100 million annually in software development and technology to continually get better at addressing what customers need. Intact’s technology teams and the Intact Lab play a key role in design, development, deployment and management of digital and mobile platforms. Examples of roles in this department include: Software Engineer, Android or iOS Developer, CX or UX Designer, Scrum Master, Technology Architect, IT Technical Advisor and Project Manager.

Key Talents:

  • Innovation
  • Adaptation
  • Teamwork
  • Communication
  • Execution

Legal:

There is no shortage of interesting files among Intact’s internal Corporate Legal and Legal Claims teams. With one of the largest in-house legal teams across Canada, their lawyers get to work on a variety of cases, files and maintain a work-life balance. Roles include: Manager of Legal Claims, Legal Technician, Legal Assistant, and Defence Lawyer.

Key Talents:

  • Execution
  • Innovation
  • Teamwork
  • Adaptation
  • Decision making

Marketing & Communications:

This team shares Intact’s story through creative advertising, marketing and communications and are responsible for building and promoting Intact’s brand and reputation. By tapping into the customer experience, they examine how to continually improve it. Intact uses digital and social platforms to connect with customers directly and understand what they will expect next. This department includes roles like: UX UI Designer, Digital Performance Analyst, Web Advisor, Product Designer, Marketing Coordinator, and Communications Consultant.

Key Talents:

  • Teamwork
  • Innovation
  • Communication
  • Execution
  • Adaptation

Sales:

Building and managing relationships are important characteristics of the sales and business development teams at Intact. Whether you’re working directly with customers over the phone or through brokers, this team has a track record for growth and for providing legendary customer service. Roles in this category include: Call Centre Agent, Contact Agent, Client Experience Representative and Senior Insurance Agent.

Key Talents:

  • Adaptation
  • Execution
  • Persuasion
  • Communication
  • Embracing diversity

“Great to be part of a company that puts customers and people first and is shaping the future of insurance.” – Chris

Underwriting:

A career in underwriting gives you an opportunity to understand and assess risk, negotiate and build key relationships. Writing with Canada’s largest Property and Casualty insurer, personal and commercial underwriters have the opportunity to grow their career with specialization and variety in their work. Roles include: Underwriter in Commercial Auto, Underwriting Assistant in Commercial Lines, Unit Manager, Team Coordinator, Analyst and our New Grad Underwriter Development Program.

“Commercial Underwriting at Intact provides exciting challenges regularly. New product offerings, market conditions, and an abundance of career opportunities inspire me to further develop my skills and knowledge and grow as an underwriter everyday! ” – Brett

Key Talents:

  • Teamwork
  • Innovation
  • Communication
  • Execution
  • Embracing diversity

In any of these career categories, you can find entry-level, early career and even co-op and internship positions! Intact believes that people are their biggest strength and supports their development, both personal and professional. Not only will you find variety in the roles available, but if you join their team, your day to day will always bring exciting and challenging opportunities for you to tackle. Whether you’re interested in technology or marketing, customer-service or finance, the rapid pace of the insurance industry will ensure there’s something new to learn and inspiring teams to work with, making this a rewarding career possibility.



Interested to see where you’d fit in? Take this interactive quiz to find out and explore a career with Intact Insurance today! 

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About the author

Stephanie Davis Stephanie Davis is a Content and Marketing Coordinator with TalentEgg. Stephanie graduated from Ryerson University with a Bachelor of Arts and Contemporary Studies and has two Professional Certificates in Strategic Public Relations and Online Social Media & Web Writing from the University of Toronto. She has a passion for storytelling, whether it's through words, pictures, or song! Connect with her on Twitter, Instagram or LinkedIn.