Service Works Global Ltd

Support Analyst

$35,000 - $45,000
Burlington, Ontario
Entry Level, Early Career

A rapidly expanding international software company has an opportunity for a technical graduate to join their small Canadian team in the Burlington area.

The selected candidate will be a self-motivated, conscientious, responsible team player, with strong technical, interpersonal and communication skills who is also happy to be ‘hands on’.

Essential experience:

  • A relevant technical degree
  • Good knowledge and understanding of current & emerging technologies
  • Sound technical understanding of IT systems
  • An excellent understanding of communication protocols, network devices, hubs/switches/router diagnostics and configuration
  • Excellent time management, organisational and communication skills • Process driven with strong project implementation skills • Good telephone manner and written / documentation skills
  • Understanding of the facilities management discipline & the PPP market place is ideal but not essential Technical experience
  • Windows Server 2003 and 2008. 2012 would be a bonus • SQL Server 2005, 2008, 2008 R2, 2012 • Windows XP, Windows 7 • Active Directory 2003 and 2008
  • DHCP and DNS servers • Microsoft Exchange 2003, 2010
  • HP servers, network switches and wireless access points
  • IIS 6,7.5
  • VPN (site to site and client VPN) - OPENVPN, Cisco
  • Watchguard firewalls
  • Software security suits - preferably F-Secure
  • Web traffic filtering appliances
  • Virtual servers and clients using VmWare and VirtualBox

The selected candidate will need to be a quick learner with a proactive work ethic and the ability to work individually and as part of a team. This is a fantastic opportunity to work with an international team who will proactively support and share good practice with you. Only candidates with a valid Canadian permit will be considered at this time No recruitment agencies – thank you.

How to Apply