Level 3 Service Specialist
IBM seeks to hire a Level 3 Service Specialist. Candidates in this role will debug reported problems, design, develop and unit test code fixes. They will use programming languages in which the product has been written; have a demonstrated understanding of the environment to test the code fix; understand and articulate the impact on other components in the product. They may also support Level 2 (L2) Service Specialists in performing problem determination and analysis on client systems. Depending on the severity level of a problem, the Level 3 Service Specialist may work directly with clients through conference calls or onsite visits. They will be responsible for providing client insight and feedback regarding the client environment to the development organization responsible for both current and new product development.
This role will involve working with technology that is covered by embargo Export Regulations. If you are a Foreign National from any of the following embargoed countries (Cuba, Iran, North Korea, Sudan, Syria) on a work permit you are not eligible for employment in this position.
- Bachelor's Degree
- Basic knowledge in software development cycle
- Basic knowledge in use programming languages
- Basic knowledge in problem solving techniques
- Basic knowledge in debugging
- Basic knowledge in IBM product knowledge
- Basic knowledge in secure engineering
- English: Fluent
- Information Technology
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.