Solace Systems


Junior/New Graduate Technical Customer Support Engineer

Kanata, Ontario
Entry Level, Early Career

Solace is seeking a Technical Customer Support Engineer in our Kanata office to interact and support our customers on our products and any related software integration.


  • Respond to customer inquiries to troubleshoot, manage and resolve customer issues pertaining to Solace Systems products and related software integration
  • Assume ownership and responsibility of customer issues and work with engineering as required to drive to resolution
  • Work with customers' technical staff in resolving hardware, software and networking issues
  • Support Solace Systems sales and pre-sales staff in field trials and product demonstrations
  • Provide 24/7 off-hours telephone support approximately once per month.

Required Skills

This is a junior to intermediate level position applicable to recent graduates and people with up to 5 years' experience.

  • B.S. degree or higher in Software/Computer/Electrical Engineering, Computer Science or similar field
  • Strong software development skills
  • Exceptionally bright and talented with a passion for learning and software development
  • Positive and customer-oriented attitude
  • Excellent English written and verbal communication
  • Programming experience in at least one of Java, C or .NET.
  • Networking. Switching, Routing and a wide knowledge of TCP/IP protocols

Desirable Skills

As many as possible of the below:

  • Unix / Linux System Administration
  • Multi-threaded programming experience
  • Message oriented middleware e.g. TIBCO EMS/RV, IBM MQ
  • Knowledge of JMS
How to Apply