Across Canada

Licensing Operations Representative

Toronto, Ontario
Early Career

Job Description

Softchoice's mission is simple: to help organizations use technology to become more productive, more competitive and ultimately, more successful. We want to clarify the complexities of technology and provide the resources to push the boundaries of what IT can do for the more than 14,000 businesses we serve across North America. But if you were to ask our partners and customers, they'd tell you what truly makes us different is our people!

Our employees have and continue to be the driving force behind everything we do. Our people innovate; they create new offerings and services and they continue to drive new levels of efficiency in our business. Overall, these exceptional people are living our values, working together to find ways to innovate and making a difference in our customers' business, each and every day!

Sound like you could be part of this outstanding team? Then read on...


This position partners with Licensing Sales team to administer all customer licensing contracts and orders. Works closely with the internal Softchoice sales, marketing, accounting and purchasing departments to ensure customer licensing needs are fulfilled, documented, tracked and forwarded to partner vendors for processing.

  • Ensure that any contracts, orders or requests are completed in a timely and accurate manner
  • Audit contracts to ensure all fields are properly filled out and contracts are submitted cleanly to the vendor. Communicate order/contract progress to stakeholders
  • Complete all applicable training and certification courses
  • Assist with user acceptance testing (UAT) on process improvements and licensing program enhancements
  • Use available internal and external resources to provide resolution to any contract, fee statement, order or invoice discrepancies.
  • Assist in identifying problems, suggesting and implementing improvements to current department processes.


  • Completed post-secondary diploma or degree
  • Experience in software licensing administration is desirable
  • Knowledge of Microsoft licensing programs is considered a strong asset
  • Effective communicator with strong organization and interpersonal skills
  • Self-motivated with effective troubleshooting ability
  • Detailed oriented with multi-tasking capabilities
  • Ability to prioritize in a fast-paced sales environment
  • Ability to understand and interpret legal terms (e.g. Microsoft Contracts)
  • Proficient with MS Outlook, Word and Excel

We would like to thank you personally for applying to Softchoice.

Please note that we will review your application and only those candidates selected for further consideration will be contacted directly. However, we will retain your application on file and would be pleased to contact you if further opportunities arise.

*Note: Completion of a satisfactory criminal record check, education verification and reference checks are required prior

to employment.

Again, thank you for your interest in a career at Softchoice!


How to Apply