Technical Services Professional - Internship

Markham, Ontario
Internship, Co-op

Are you a student of the world?

Are you ready to build your career, not just your résumé?

Do you think the world can work smarter?

IBM is looking for people to work alongside the best and brightest minds in the world to build a smarter planet.

The following student position(s) is/are a part of IBM Canada's EPIC (Employment Pathways to Interns & Co-ops) Student Program. This/These position(s) is/are only open to students registered in a Canadian University or College program, who have completed a minimum of 2 years of their degree or diploma program, and who must be returning to full-time study upon the completion of the temporary IBM work term.

This Student Position resides in Markham and is a 16 month work term commencing May 2015.

Position Summary and Responsibilities for the Technical Services Professional:

Employees in this role will execute technical procedures across multiple customer environments that manage primary and secondary controls in security and compliance within a customer's IT infrastructure. The successful candidates will work with a variety of operating systems, tools and management applications to ensure an audit ready compliance posture for IBM and our Clients

Responsibilities may also include design, documentation, testing, creation or modification of processes and/or tools for users or system design specifications. Candidates will draw upon technical skills and knowledge to drive improvements. Collaboration and team work will be essential the success of any potential employee. Works on professional level projects and interacts with multiple departments and multiple Management levels. Candidates will be working in customer production environments and will adhere to processes and guidelines or governance in supporting availability of computer systems to the clients.


  • Experience with Windows, Linux or Unix Operating Systems
  • Experience with writing and following technical procedures an asset.
  • Demonstrates working in Teams with multiple work locations.
  • Demonstrates written and verbal communications skills.
  • Experience with Microsoft Office Products such as Word, Power Point and Excel.
  • Scripting Skills would be an asset but not a requirement.
  • Base understanding of IT Security Concepts.
  • Base understanding of Project Management concepts.
  • Coop or Internship program enrollment an asset.

Problem Solving:

Recognizes job-related problems and independently generates solutions based on analytical skills, experience, and creativity. Challenges the validity of given procedures and processes with intent to enhance and improve or develop alternative solutions. Investigates first and second level problems in a small to medium project or segment of a larger project to provide recommendations and solutions. Provides specialized input into the implementation of service enhancements to prevent problems from recurring.

Impact on Business/Scope:

Contributes to team results. Understands the mission of the professional group, and applies specialized knowledge in performing project related activities including generating technical solutions. Where applicable, accountable for audit compliance and implement and maintain the business recovery plans and procedures for major systems based on IBM and client requirements. Assists in leading roll-outs of new business initiatives and proposals. Makes recommendations to IBM and clients regarding industry best practices.

What IBM Offers You:

1. Work directly on product and services that affect our clients, while having access to cutting edge software technology

2. Work is challenging and rewarding

3. Access to obtain IBM Product Certification during work term

4. A casual dress code and flexible work hours, to ensure work-life balance

5. Future Blue - IBM's large student community that provides networking opportunities, sporting and social events.

  • High School Diploma/GED
  • English: Fluent
  • Pre-University qualification

Additional information

Students must apply to in addition to their university job board (if applicable) in order to be considered for the position. It is highly recommended to include your transcript (official or unofficial) to complement your application.

This role will involve working with technology that is covered by embargo Export Regulations. If you are a Foreign National from any of the following embargoed countries (Cuba, Iran, North Korea, Sudan, Syria) on a work permit you are not eligible for employment in this position.

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


How to Apply